Incidents reported on status page for Geogentia https://status.geogentia.com/ en https://status.geogentia.com/incident/747347 Mon, 20 Oct 2025 20:03:00 -0000 https://status.geogentia.com/incident/747347#19f7c6c016b271528baceb1076b81d7b9da6303e82485037aac2cc79e274edd6 Between October 20 at 14:08 and October at 20:01 (UTC), we experienced elevated error rates and latencies. The issue was identified with our cloud provider that introduced network connectivity problems. The issue has since been mitigated, and we have observed error rates and latencies return to normal. We will continue monitoring the situation closely and will provide additional updates if further problems arise. https://status.geogentia.com/incident/747347 Mon, 20 Oct 2025 18:59:00 -0000 https://status.geogentia.com/incident/747347#c241770bbf19cc05e931fc93aa285f0fde7816b95ac2e7f6d2bc6f950a526d06 We continue to monitor the issue as our cloud provider continues applying mitigations to the affected internal subsystems, with error rates and latencies continuing to decrease. We appreciate your patience and understanding as we work to restore full functionality. Our next update will be provided within 60 minutes or sooner if additional information becomes available. https://status.geogentia.com/incident/747347 Mon, 20 Oct 2025 18:00:00 -0000 https://status.geogentia.com/incident/747347#1fd3716ff1c5d8bfb8817001dbb1fd78832031f527ebe2daf12e891c446fc7ef Our cloud provider is applying mitigations to the affected internal subsystems, and we are beginning to see early signs of recovery. We expect network connectivity issues to continue improving as recovery progresses. We appreciate your patience and understanding as we work to restore full functionality. Our next update will be provided within 60 minutes or sooner if additional information becomes available. https://status.geogentia.com/incident/747347 Mon, 20 Oct 2025 17:02:00 -0000 https://status.geogentia.com/incident/747347#dac0dfe16275f0fd0a23a05c7f00b4a212498063fe684e5df89c8b2d047971fa Our cloud provider has implemented additional mitigation measures to support the recovery of the internal subsystem responsible for the network connectivity issues. They have also identified and applying further actions to prevent recurrence, and we are observing continued recovery across impacted services. We appreciate your patience and understanding as we work to restore full functionality. Our next update will be provided within 60 minutes or sooner if additional information becomes available. https://status.geogentia.com/incident/747347 Mon, 20 Oct 2025 16:05:00 -0000 https://status.geogentia.com/incident/747347#dd8b6fdf6ace5a58d638c8b5ba7fb247826236a7acfa02a4c31a757e80487bde Our cloud provider has identified network connectivity issues and isolated the root cause. They are implementing mitigations, and we are continuing to monitor recovery progress. We appreciate your patience and understanding as we work to restore full functionality. Our next update will be provided within 60 minutes or sooner if additional information becomes available. https://status.geogentia.com/incident/747347 Mon, 20 Oct 2025 15:10:00 -0000 https://status.geogentia.com/incident/747347#ed8bb3435ac086b5d5994cca54ece2a0e358106133a47134b61991fbf8bc3e4f We are continuously monitoring the situation and collaborating closely with our cloud provider to resolve the issue promptly. Our cloud provider is prioritizing efforts to address and mitigate the problem. We appreciate your patience and understanding as we work to restore full functionality. Our next update will be provided within 60 minutes or sooner if additional information becomes available. https://status.geogentia.com/incident/747347 Mon, 20 Oct 2025 14:10:00 -0000 https://status.geogentia.com/incident/747347#7457b6e3908e8382eafe34f3a26579d7df6a517cdabe15108c01e5bdc0aaee90 We have identified that the elevated error rates are due to an ongoing operational issue with our cloud provider. We are closely monitoring the situation and working with the provider to restore full functionality as soon as possible. We will provide an update within 60 minutes or sooner if additional information becomes available. https://status.geogentia.com/incident/747347 Mon, 20 Oct 2025 14:08:00 -0000 https://status.geogentia.com/incident/747347#113bfb679ef0d7259f56d3003c2fcb0008a8f0a4624ff4c7435af77c8ad46401 We are actively investigating elevated error rates and latencies. Users may encounter the following error: “The server, acting as a gateway or proxy, did not receive a timely response from the upstream server specified by the URI.” We will provide an update within 60 minutes or sooner if additional information becomes available. https://status.geogentia.com/incident/535561 Thu, 27 Mar 2025 17:32:00 -0000 https://status.geogentia.com/incident/535561#c67c644f528444cc3ed2930a74babbaf4ccf313ef0fcdf3d9c44fd4003d4fc83 Between March 27 at 15:41:38 and March 27 at 16:33:15 (UTC), we experienced elevated error rates affecting event searches. The issue was identified with a third-party provider that introduced connectivity problems. The third-party has since resolved the issue, and we are now seeing error rates return to normal. We continue monitoring the situation closely and will provide additional updates if further problems arise. https://status.geogentia.com/incident/535561 Thu, 27 Mar 2025 16:38:00 -0000 https://status.geogentia.com/incident/535561#57030ab19b0966bbda2a2b02fb88c68ae472d6dbc2a4c38618dc9a0a065af026 We are actively investigating elevated error rates affecting event searches, which may cause users to encounter the error: 'The server, acting as a gateway or proxy, did not receive a timely response from the upstream server specified by the URI.' We will provide further updates within 60 minutes or sooner if new information becomes available. https://status.geogentia.com/incident/512569 Thu, 13 Feb 2025 20:31:00 -0000 https://status.geogentia.com/incident/512569#dd1e0c0eddaf00317ffc2be9349691b06ad28f2a71f6f1186120efa1435cbe9a Between February 13 at 19:21 and February 13 at 20:31 (UTC), we experienced elevated error rates affecting event searches. The issue has since been resolved, and we are actively monitoring the results to ensure stability and prevent further issues. https://status.geogentia.com/incident/512569 Thu, 13 Feb 2025 20:20:00 -0000 https://status.geogentia.com/incident/512569#6e9bce6875326ac92a9b3243764c2db138e33ea704dad7412a13dcdd5066ff47 We have identified the issue as an upstream contract problem with a third-party provider. We are actively working with the provider to resolve this quickly. We will provide further updates within 60 minutes or as soon as new information becomes available. https://status.geogentia.com/incident/512569 Thu, 13 Feb 2025 19:21:00 -0000 https://status.geogentia.com/incident/512569#855c05ae507984842cd52c73584cdf060c98b5cecc14245d708e91e649218c3c We are currently investigating elevated error rates impacting event searches. Users may experience "The service is currently unavailable" errors during this time. We will provide further updates within 60 minutes or as soon as new information becomes available. https://status.geogentia.com/incident/395133 Sat, 13 Jul 2024 09:49:00 -0000 https://status.geogentia.com/incident/395133#e1c4aafa9e2b1310c33fdc715f5db284f9b870430e415444701b5adf36fa9174 Maintenance completed https://status.geogentia.com/incident/395133 Sat, 13 Jul 2024 07:00:00 -0000 https://status.geogentia.com/incident/395133#aca22c4327e5c8fba5e89d66a74a30851e0c9a37abaf5b31e54df42176d2afb1 We will perform scheduled maintenance to upgrade our authentication service, enhancing security and improving performance. This upgrade ensures our authentication processes' continued reliability and efficiency. During this maintenance period, the authentication service will be unavailable for the affected services. The maintenance will start at 07:00 AM UTC on July 13th and is scheduled to be completed by 10:00 AM UTC on July 13th. To see the maintenance period in your local timezone, please [click here](https://www.timeanddate.com/worldclock/fixedtime.html?msg=Scheduled%20maintenance%20for%20July%2013,%202024%20from%2007:00%20to%2010:00%20UTC&iso=20240713T07&p1=1440&ah=3). https://status.geogentia.com/incident/395133 Sat, 13 Jul 2024 07:00:00 -0000 https://status.geogentia.com/incident/395133#aca22c4327e5c8fba5e89d66a74a30851e0c9a37abaf5b31e54df42176d2afb1 We will perform scheduled maintenance to upgrade our authentication service, enhancing security and improving performance. This upgrade ensures our authentication processes' continued reliability and efficiency. During this maintenance period, the authentication service will be unavailable for the affected services. The maintenance will start at 07:00 AM UTC on July 13th and is scheduled to be completed by 10:00 AM UTC on July 13th. To see the maintenance period in your local timezone, please [click here](https://www.timeanddate.com/worldclock/fixedtime.html?msg=Scheduled%20maintenance%20for%20July%2013,%202024%20from%2007:00%20to%2010:00%20UTC&iso=20240713T07&p1=1440&ah=3).